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We continue to closely monitor the guidance from public officials regarding COVID-19 and, based on government recommendations, The Walt Disney Family Museum remains temporarily closed. The safety and well-being of our community, staff, volunteers, and visitors is our top priority. For updates to this schedule and a precise opening date, please continue to visit this page and sign-up for our enews (bottom of this page).

“We are continuing to send you and your families our best wishes during this time,” said Executive Director Kirsten Komoroske. “We appreciate your ongoing support and thoughtfulness, and we look forward to next seeing you at the museum.”

In the meantime, we invite you to join us on social media, where we will be providing engaging content celebrating Walt’s life and legacy.

Our team is available to answer any questions you may have. Please email visitor-update@wdfmuseum.org with any inquiries and check for updates at waltdisney.org/visitor-update.

If you purchased tickets for general museum admission or an upcoming program and would like to request a refund, please email tickets@wdfmuseum.org. We will be happy to provide a refund, or if you would like to generously donate the proceeds to the museum, we will provide you documentation of your tax-deductible contribution. Note that advanced purchase tickets for general admission can be used for any regular open date in the future.

Our employees strive to achieve and perpetuate the values Walt held so closely in his work and life: 

• We are dedicated to the mission of the museum and the vision of Walt Disney. 
• We believe that a quality experience for visitors is possible only when there is a collaborative desire for a job well done and a “can do” attitude. 
• We strive for excellence in everything we do. We value the diverse contributions of each individual with respect and without judgment. 
• We foster an atmosphere of supportive challenge and allow the development of insightful, collaborative, and innovative ideas.

We believe that to achieve the level of quality associated with Walt Disney, each person, as an individual and as part of a cohesive team, contributes to delivering a quality experience to every guest of The Walt Disney Family Museum.

We are excited to share some updates to our website, waltdisney.org. We have streamlined and improved our ticket purchasing system, including:

• A new login portal, where you can find and update your membership information, view previous orders, and more
• One-step checkout for tickets, memberships, donations, and merchandise
• Discounts automatically applied at checkout, without the need for a discount code

To try out the new portal, view one of the following step-by-step set-up guides on setting up and accessing your account.

• Click here if you are purchasing a new membership
• Click here if you are currently a member and need to create a waltdisney.org account
• Click here if you are currently a member and have a waltdisney.org account

Contact the Membership Department at membership@wdfmuseum.org for further assistance.

We are excited to announce that The Walt Disney Family Museum Animation Festival is coming in October 2021 and will feature films from teen and college-level animators. At the festival, located in the beautiful Presidio of San Francisco, participants can attend workshops and talks, engage in activities, explore a school and career fair, and view the work of next generation's talented animators.

Watch this space, subscribe to our enews, and follow us on social media for updates and announcements, including information about submissions and the festival website, launching Summer 2020.