Accessibility

We are committed to making the museum more accessible to all of our visitors by providing resources that will enhance each person's visit.

Ticketing Policies

The museum offers one free general admission ticket for the primary caregiver of a person with a disability. Tickets will be available to reserve at Ticket Desk during museum operating hours. For any questions, please call 415.345.6843 Thursday through Sunday, 10am to 5:30pm or email tickets@wdfmuseum.org.

The Walt Disney Family Museum also participates in the San Francisco Museums for All program, which offers free or reduced admission to local museums and cultural centers. See a full list of participating institutions at https://www.sfhsa.org/san-francisco-museums-all

At The Walt Disney Family Museum, all visitors receiving Medi-Cal and food assistance are offered free general admission for themself and up to three additional guests. Valid for general admission, subject to special exhibition surcharge. Not valid for surcharged events and programs. May be redeemed by presenting a valid CalFresh, EBT, or Medi-Cal card at Ticket Desk, based on availability.

WDFM Mobile App + Translated Tours

We encourage you to download our new mobile app, WDFM, prior to your visit to the museum. We created this app to make the museum accessible to guests of diverse abilities, economic circumstance, geographic location, and language. Additionally, our app now includes audio for many of the modified listening stations in the museum in order to provide a safe, hands-free way to experience our galleries.

The WDFM app utilizes a number of innovative features and helpful educational tools that allow users of all ages and abilities to explore the museum galleries at their own pace and learn unique facts about Walt Disney. For those visiting the museum, the app provides gallery-by-gallery tours in 12 languages and an Audio-Described Tour for people with vision impairment. Translated languages include American Sign Language, Arabic, Brazilian Portuguese, English, French, German, Italian, Japanese, Korean, Russian, Simplified Chinese, and Spanish.

Discover more and download at waltdisney.org/mobile-app.

Due to current restrictions, we no longer have audio devices available for loan. We apologize for any inconvenience.

Accessibility Enhancements for Hearing Impairment

Our WDFM mobile app includes an American Sign Language video tour, as well as other accessibility enhancements. Discover more and download at waltdisney.org/mobile-app.

Guests of The Walt Disney Family Museum can request American Sign Language (ASL) interpreters on-demand for our Talks, Workshops, School Experiences, Tours, and Storytimes. If you would like to request an ASL interpreter, please fill out the form linked below. Please note: Interpreter availability is not guaranteed and requests must be submitted at least two weeks in advance.

The museum is proud to partner with Bay Area Communication Access (BACA) for our ASL interpreter needs. For more information on their services, please visit BACA's website.

Noise-Cancelling Headphones

Though the museum takes pride in its interactive and audio-centric experiences, we are pleased to offer noise-cancelling headphones FREE of charge on a first-come, first-served basis to guests who have auditory and sensory processing sensitivities, and/or for guests who may feel overstimulated by the volume of some exhibits. 

Wheelchair Accessibility + Rental

We are also committed to creating an accessible environment for all of our guests. Manual wheelchairs are available FREE of charge on a first-come, first-served basis. We also welcome all personal wheelchairs, walkers, scooters, and compact strollers. 

Please visit the Ticket Desk if you would like to borrow a wheelchair or compact stroller. We recommend that guests leave larger strollers in their vehicles and borrow a compact stroller from the museum.

Additionally, our museum welcomes the use of larger mobility strollers and larger mobility wheelchairs. 

Our museum makes large stroller and wheelchair accommodations for mobility and accessibility purposes only. We do not allow other oversized strollers or luggage into our galleries.

Due to current restrictions, coat check will remain closed until further notice. Large/oversized items will not be allowed in the museum galleries. We apologize for any inconvenience.

Social Narrative | Downloadable PDF with Images

Our social narrative is a resource for persons on the autism spectrum who may benefit from descriptions and pictures that show what a typical visit to The Walt Disney Family Museum is like. If you, your child, or someone else in your group would benefit from this resource, you can view our Social Narrative, which includes text and images, here or download as a PDF below. 

Service Animals

The Walt Disney Family Museum welcomes service animals. Under federal law, service animals are dogs trained to work or perform tasks for the benefit of people with physical or mental disabilities. The work or tasks performed by a service animal must be directly related to the handler’s disability. Additionally, service animals must remain under their handler’s control at all times while inside the museum. Dogs or any other type of animal or pet whose sole function is to provide comfort, companionship, or emotional support—such as a support animal—do not qualify as service animals under federal law and are not permitted in the museum. 

Closed Captioning

Closed captioning is available for film screenings when requested in advance. Please call Ticket Desk at 415.345.6800 for details.

Please let us know how we can make your visit more enjoyable, so that we can better accommodate your needs and enhance your visit.