Main Museum Open: Updated March 6, 2023
10am–5:30pm (last entry at 4:30pm)
We are thrilled to welcome you back to The Walt Disney Family Museum in the scenic Presidio of San Francisco. Experience Walt Disney’s uplifting life story showcased through our state-of-the-art galleries, which house hundreds of memorable artifacts, original artworks, and a spectacular miniature model of Disneyland.
To ensure entry, we encourage visitors to pre-purchase tickets before their visit.
We thank you for helping create an enjoyable experience for everyone and are happy to see you back at the museum soon.
Masks Not Required in Museum, Except Theater and Learning Center: Updated February 27, 2023
In accordance with City and County of San Francisco guidance, masking is strongly recommended, but no longer required while inside the museum in all spaces, except the theater and Learning Center for all guests ages two and older.
Additional health and safety guidelines are detailed below. We reserve the right to modify this policy at any time, so before your visit, please review current policies.
Museum Cafe Now Open: Updated June 16, 2022
The museum cafe is open on museum operating days from 11am–3pm with grab-and-go snack and beverage options available.
The main museum’s current operating hours are Thursday through Sunday from 10am to 5:30pm, with last gallery entry at 4:30pm. The museum is closed Monday through Wednesday.
The museum will be closed Thanksgiving Day, December 25, and January 1.
We encourage all guests—including members—to reserve tickets prior to their visit. Admission to the main museum is available on a timed-ticket basis with limited capacities set for each time slot. Visit our Tickets page to purchase or reserve tickets. Members of The Walt Disney Family Museum are invited to visit our members-only ticket reservation page to reserve your free tickets.
The Walt Disney Family Museum is honored to provide free admission to the museum year-round for active, retired, and veteran military personnel and their spouses and dependents with valid ID.
Private events at The Walt Disney Family Museum are subject to special health and safety requirements.
For information on the policy that applies to your private event, please email firstname.lastname@example.org.
We Are Hiring
If you are interested in joining the team at The Walt Disney Family Museum, visit our Jobs page at waltdisney.org/jobs.
The museum cares deeply about the health and safety of our guests and staff. We are therefore taking the following measures to ensure a safe and enjoyable experience:
- Masking is strongly recommended, but no longer required while inside the museum in all spaces, except the theater and Learning Center for all guests ages two and older
- Museum staff will continue to wear masks at all times
- Hand sanitation stations are located throughout the museum
- CDC-recommended handwashing instructions are located in every restroom
- Clear acrylic coverings have been installed in transactional areas
- Modified gallery interactives and listening stations can be experienced using the WDFM mobile app
- Capacity limitations are set for daily attendance
- Due to current restrictions, coat check will remain closed until further notice. Large/oversized items will not be allowed in the museum galleries. We apologize for any inconvenience.
- Please stay home if you are experiencing symptoms. For more information on identifiable COVID–19 symptoms, visit https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html.
- If you purchased tickets and need to reschedule your visit, email email@example.com. Members can email firstname.lastname@example.org for similar inquiries. Although no refunds are available, our team is happy to reschedule your visit.
The Walt Disney Family Museum continues to follow guidance from state and city officials regarding mask mandates. Thank you for your understanding and for continuing to keep our guests and staff safe.
We deeply appreciate your support and thank you for helping create a safe and enjoyable experience for everyone and look forward to seeing you soon at The Walt Disney Family Museum.
Due to current restrictions, our coat check will remain closed until further notice.
The Museum Store will be open during museum open hours: Thursday through Sunday, from 10am to 5:30pm. In addition to the safety precautions listed above, the store capacity will be limited to 15 visitors at a time. For other ways to shop—online or by phone—visit waltdisney.org/store.
We encourage you to download our new mobile app, WDFM, prior to your visit to the museum. We created this app to make the museum accessible to guests of diverse abilities, economic circumstance, geographic location, and language. Additionally, our app now includes audio for many of the modified listening stations in the museum in order to provide a safe, hands-free way to experience Walt's voice as you visit our galleries.
The WDFM app utilizes a number of innovative features and helpful educational tools that allow users of all ages and abilities to explore the museum galleries at their own pace and learn unique facts about Walt Disney. For those visiting the museum, the app provides gallery-by-gallery tours in 12 languages and an Audio-Described Tour for people with vision impairment. Translated languages include American Sign Language, Arabic, Brazilian Portuguese, English, French, German, Italian, Japanese, Korean, Russian, Simplified Chinese, and Spanish.
Discover more and download at waltdisney.org/mobile-app.
In addition to providing better access to the museum’s content, we are also committed to creating an accessible environment for all of our guests. Manual wheelchairs are available free of charge on a first-come, first-served basis and are fully sanitized between uses to assure guest and staff safety. We also welcome all personal wheelchairs, walkers, scooters, and compact strollers.
Please visit the Ticket Desk if you would like to borrow a wheelchair or compact stroller. We recommend that guests leave larger strollers in their vehicles and borrow a compact stroller from the museum. Additionally, our museum welcomes the use of larger mobility strollers and larger mobility wheelchairs.
Our museum makes large stroller and wheelchair accommodations for mobility and accessibility purposes only. We do not allow other oversized strollers or luggage into our galleries.
Due to current restrictions, coat check will remain closed until further notice. Large/oversized items will not be allowed in the museum galleries. We apologize for any inconvenience.
Visit waltdisney.org/accessibility for more information.
The museum cafe is now open with grab-and-go snack and beverage options available.
Our team is committed to providing innovative and engaging virtual programming to be enjoyed by anyone in the world. We will continue to provide and create new offerings after the museum has reopened. See more at waltdisney.org/virtual.