Welcome to The Walt Disney Family Museum

Hours: Updated December 27, 2023

The main museum is open Thu–Sun, 10am–5:30pm (last entry at 4:30pm).

Our latest special exhibition, Disney Cats & Dogs, is open Thu–Sun, 10am–5pm (last entry at 4pm) in the Diane Disney Miller Exhibition Hall. 

The museum is closed Thanksgiving Day, December 25, and January 1. On December 24 and 31, the main museum closes at 4pm with last entry at 3pm and Disney Cats & Dogs closes at 3:30pm with last entry at 2:30pm.

We are excited to welcome you to The Walt Disney Family Museum in the scenic Presidio of San Francisco. Experience Walt Disney’s uplifting life story showcased through our state-of-the-art galleries, which house hundreds of memorable artifacts, original artworks, and a spectacular miniature model of Disneyland.

For further information about our hours or admission prices, please contact Ticket Desk at 415.345.6800. Operating hours are subject to change, please check our calendar prior to planning your visit. 

Museum Cafe Now Open: Updated December 27, 2023

The museum cafe is open on operating days from 11am–3pm with grab-and-go snacks and beverages.

Food and drink are not permitted in the museum galleries or Museum Store with the exception of bottled water.

Masks Not Required in Museum: Updated April 1, 2023

In accordance with City and County of San Francisco guidance, masking is strongly recommended, but no longer required while inside the museum in all spaces.

Additional health and safety guidelines are detailed below. We reserve the right to modify this policy at any time, so before your visit, please review current policies.


We encourage all guests—including members—to reserve tickets prior to their visit. Admission to the main museum is available on a timed-ticket basis with limited capacities set for each time slot. Visit our Tickets page to purchase or reserve tickets to the main museum and special exhibition. Members of The Walt Disney Family Museum are invited to visit our members-only ticket reservation page to reserve your free tickets.

The Walt Disney Family Museum is honored to provide free general admission to the museum year-round for active, retired, and veteran US military personnel and their spouses and dependents with valid ID. Admission to our latest special exhibition, Disney Cats & Dogs, is not included in general admission.

Private Events

Private events at The Walt Disney Family Museum are subject to special health and safety requirements.

For information on the policy that applies to your private event, please email events@wdfmuseum.org.

We Are Hiring

If you are interested in joining the team at The Walt Disney Family Museum, visit our Careers page at waltdisney.org/disney-careers.


The Walt Disney Family Museum continues to follow guidance from state and city officials regarding mask mandates. Thank you for your understanding and for continuing to keep our guests and staff safe. We are also taking the following measures to ensure a safe and enjoyable experience:

  • Masking is strongly recommended, but no longer required while inside the museum in all spaces
  • Hand sanitation stations are located throughout the museum
  • CDC-recommended handwashing instructions are located in every restroom
  • Modified gallery interactives and listening stations can be experienced using the WDFM mobile app
  • Capacity limitations are set for daily attendance
  • Coat check will remain closed until further notice. Large/oversized items will not be allowed in the museum galleries. We apologize for any inconvenience.
  • Please stay home if you are experiencing symptoms. For more information on identifiable COVID–19 symptoms, visit https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html.
  • If you purchased tickets and need to reschedule your visit, email tickets@wdfmuseum.org. Members can email membership@wdfmuseum.org for similar inquiries. Although no refunds are available, our team is happy to reschedule your visit.

We deeply appreciate your support and thank you for helping create a safe and enjoyable experience for everyone and look forward to seeing you soon at The Walt Disney Family Museum.

Closed Experiences + Areas

Due to current restrictions, our coat check will remain closed until further notice.

Museum Store

The Museum Store will be open during standard operating hours: Thursday through Sunday, 10am–5:30pm.

In addition to the safety precautions listed above, the store capacity will be limited to 20 visitors at a time. For other ways to shop—online or by phone—visit waltdisney.org/store.

WDFM Mobile App + Translated Tours

We encourage you to download our new mobile app, WDFM, prior to your visit to the museum. We created this app to make the museum accessible to guests of diverse abilities, economic circumstance, geographic location, and language. Additionally, our app now includes audio for many of the modified listening stations in the museum in order to provide a hands-free way to experience Walt's voice as you visit our galleries.

The WDFM app utilizes a number of innovative features and helpful educational tools that allow users of all ages and abilities to explore the museum galleries at their own pace and learn unique facts about Walt Disney. For those visiting the museum, the app provides gallery-by-gallery tours in 12 languages and an Audio-Described Tour for people with vision impairment. Translated languages include American Sign Language, Arabic, Brazilian Portuguese, English, French, German, Italian, Japanese, Korean, Russian, Simplified Chinese, and Spanish.

Discover more and download at waltdisney.org/mobile-app.

Wheelchairs + Strollers

The museum is committed to creating an accessible environment for all of our guests. Manual wheelchairs are available free of charge on a first-come, first-served basis and are fully sanitized between uses to assure guest and staff safety. We also welcome all personal wheelchairs, walkers, scooters, and compact strollers.

Please visit the Ticket Desk if you would like to borrow a wheelchair or compact stroller. We recommend that guests leave larger strollers in their vehicles and borrow a compact stroller from the museum. Additionally, our museum welcomes the use of larger mobility strollers and larger mobility wheelchairs. 

The museum makes large stroller and wheelchair accommodations for mobility and accessibility purposes only. We do not allow other oversized strollers or luggage into our galleries.

Coat check will remain closed until further notice. Large/oversized items will not be allowed in the museum galleries. We apologize for any inconvenience.

Visit waltdisney.org/accessibility for more information.

Food + Drink

The museum cafe is now open with grab-and-go snacks and beverages.

Food and drink are not permitted in the museum galleries with the exception of bottled water.

Directions + Parking

For current information on how to get to the museum, visit waltdisney.org/transportation.

Virtual Experiences

Our team is committed to providing innovative and engaging virtual programming to be enjoyed by anyone in the world. We will continue to provide and create new offerings after the museum has reopened. See more at waltdisney.org/virtual.