Visitor Update

Museum Closure Notification

Based on San Francisco’s shift to the purple tier, The Walt Disney Family Museum will be closed beginning Sunday, November 29. For more information on the state’s Blueprint tier status and metrics, please visit For further guidance and announcements from the City of San Francisco, please visit

“We continue to remain deeply committed to providing a safe and healthy environment for our visitors and staff,” says museum Executive Director Kirsten Komoroske. “I am grateful for the generous support that we have received from our community, and I look forward to welcoming you back to the museum when we are permitted to reopen.”

We apologize for this inconvenience and thank you for your patience during this time. If you purchased tickets to visit the museum after November 28, 2020, a full refund will be made directly to your original payment method within 10 business days. If you would prefer to donate your tickets back to the museum, please email We will provide you documentation of your tax-deductible contribution.

We will continue to regularly provide immersive and engaging virtual programming so that you can enjoy the museum from the comfort of your home. From virtual tours and exhibitions, to in-depth talks, workshops, classes, and group activities, we have a variety of virtual experiences for you to enjoy at

Our team is available to answer any questions you may have. Please email with any inquiries and receive updates at

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