Visitor Information

Museum Policies

In order to ensure the safety of our guests, employees, and artifacts, we ask that you abide by the following museum policies. 

Hours

The museum is open 10am to 6pm daily except on Tuesdays, January 1, Thanksgiving Day, and December 25. Last entry into the galleries is 4:45pm. The museum also closes early at 4pm on December 24 and December 31; on these days, last entry into the galleries is 2:45pm. 

Food & Drink

Food and drink are NOT permitted in the museum galleries with the exception of bottled water. Water fountains are located in the gallery with Walt’s collection of miniatures (Gallery 7B). 

Photography, Video Recording & Cell Phone Use

Please keep your camera flash OFF at all times. Non-flash photography is allowed for personal, non-commercial use except where noted; video recording is allowed for personal, non-commercial use except where noted. Professional camera equipment, including tripods, is NOT permitted. Material on exhibit is copyright protected; any reproduction of it will be prosecuted as permitted by all applicable laws. Members of the press may request special access to photograph and video our galleries by contacting our Press Team at press@wdfmuseum.org, or 415.345.6854

Additionally, we request that guests silence all cell phones and refrain from using them while in the galleries, so as not to disturb others. 

Sketching in the Galleries

Pencil is the only medium allowed in the galleries. Complimentary pencils are available at Ticket Desk.

Security Bag Check & Prohibited Items

For the safety and security of the museum, guests, staff, and the artifacts, all bags and parcels are subject to inspection by Security. Prohibited items include weapons, knives, box cutters, scissors, flammable liquids, permanent markers, and spray paint. Security may not allow guests to bring in other items if they deem said items hazardous. 

Ticketing Information

For more information about ticketing policies, admission fees, travel partnerships, and more, please visit our Admission page

Accessibility

We are committed to making the museum more accessible to all of our visitors by providing resources that will enhance each person's visit. 

 

Audio Guides

If you are interested in a translated audio tour, please ask a Guest Experience Associate at Ticket Desk about our FREE audio guides and have Walt’s story right at your fingertips. Currently, translated tours are available in French, German, Japanese, Mandarin, and Spanish; for accessibility purposes, we also offer devices in English. Additionally, visitors can also download our FREE STQRY app onto their smartphones or other personal mobile devices by connecting to the museum’s complimentary Wi-Fi (WDFMuseum). If visitors do not wish to use the museum’s Wi-Fi—or their mobile data—the STQRY app also features an offline mode. If you are visiting with a group and wish to book audio guides, please visit our Groups page for more information. 

Closed Captioning (CC) Cards

For guests who are deaf or hard of hearing and would prefer the option of onscreen text transcriptions on select monitors, closed captioning (CC) cards are also available FREE of charge on a first-come, first-served basis.

Noise-Cancelling Headphones

Though the museum takes pride in its interactive and audio-centric experiences, we are pleased to offer noise-cancelling headphones FREE of charge on a first-come, first-served basis to guests who have auditory and sensory processing sensitivities, and/or for guests who may feel overstimulated by the volume some exhibits. 

Manual Wheelchairs

In addition to providing better access to the museum’s content, we are also committed to creating an accessible environment for all of our guests. The museum is fully wheelchair accessible. Manual wheelchairs are available FREE of charge on a first-come, first-served basis. We also welcome all personal wheelchairs, walkers, scooters, and compact strollers.

Stroller Rental

Please speak with the Guest Experience Associate in Coat Check, which is located on the lower level, if you would like to rent a compact stroller. Oversized strollers MUST be checked, and, because stroller parking accommodations are limited, we recommend that guests leave larger strollers in their vehicles, or in Coat Check. 

 

Please Note: When borrowing our complimentary resources, you will be asked to leave a photo ID with staff for the duration of your rental as collateral. Thank you! 

Visitor Amenities

Coat Check

Complimentary Coat Check is available on the lower level, just below the Museum Store. All backpacks, parcels, suitcases, umbrellas, and large bags MUST be checked. Though Coat Check remains locked and/or staffed at all times, The Walt Disney Family Museum assumes no responsibility for lost, damaged, or stolen items. Umbrellas may be left at the front door in one of the museum's umbrella stands if space allows, but The Walt Disney Family Museum assumes no responsibility for lost, damaged, or stolen umbrellas/items. Additionally, you may visit Coat Check if you need to rent a compact stroller; all oversized strollers must be checked. 

Restrooms & Water Fountains

Main restrooms and water fountains are located on the lower level, just below the Museum Store. Additional universal restrooms are located in the gallery with the display of miniatures (Gallery 7B), just past the elevator. Most restrooms are equipped with changing tables.  

Lost & Found

If you have lost or misplaced an item, please visit the Ticket Desk, so that a Guest Experience Associate can contact Security on your behalf. If you are no longer at the museum and need to contact Lost & Found, please call the Ticket Desk at 415.345.6800 (option 9) during our normal business hours and a Guest Experience Associate will assist you. 

Internet Access

The Walt Disney Family Museum offers free public WiFi by connecting to the WDFMuseum network. While laptops are permitted in the Café, laptop use is NOT permitted in the galleries. 

 

Please let us know how we can make your visit more enjoyable, so that we can better accommodate your needs and enhance your next visit. Thank you!