Visitor Information

Museum Policies

In order to ensure the safety of our guests, employees, and artifacts, we ask that you abide by the following museum policies. 

2020 COVID-19 Reopening Policies

The museum cares deeply about the health and safety of our guests and staff. We are therefore taking the following measures to ensure an enjoyable experience:

  • Face coverings are required at all times for staff and guests ages three and over
  • Increased cleaning frequency and procedures implemented throughout the day
  • Distancing of at least six feet required for both guests and staff
  • Additional hand sanitation stations installed throughout the museum and signage indicating handwashing locations
  • Installation of clear acrylic coverings in transactional areas
  • Directional signage and placement of staff to ensure continual flow and eliminate crowding
  • Modified gallery interactives and listening stations that can now be experienced using the WDFM mobile app, headphones, or disposable styluses available free of charge
  • Capacity limitations for daily attendance and all spaces
  • Daily staff health checks prior to arrival at the museum
  • We ask that visitors take a self-screening questionnaire before visiting the museum. Please stay home if you are experiencing symptoms. If you purchased tickets and need to reschedule your visit, email tickets@wdfmuseum.org. Our team is happy to reschedule your visit, but there are no refunds on tickets purchased. Although no refunds are available, our team is happy to reschedule your visit.
Ticketing Information

To accommodate our guests safely and to ensure proper distancing, we require all guests—including members—to reserve tickets prior to their visit. Admission will be available on a timed-ticket basis with limited capacities set for each time slot. Visit our Tickets page to purchase or reserve tickets. Members of The Walt Disney Family Museum are invited to visit our members-only ticket reservation page to reserve your free tickets. Tickets will be released in short-term increments to ensure availability. If tickets for your desired date are not yet available, please check back as additional dates continue to be added.

Children under 12 years of age must be accompanied by an adult who shall be responsible for the child at all times.

If you purchased tickets and need to reschedule your visit, email tickets@wdfmuseum.org. Our team is happy to reschedule your visit, but there are no refunds on tickets purchased. Although no refunds are available, our team is happy to reschedule your visit.

For more information about ticketing policies, admission fees, travel partnerships, and more, please visit our Admission page

Hours

Museum hours are 10am to 5:30pm with last entry at 4:15pm; the museum is open Thursday–Sunday, closed Monday–Wednesday, January 1, Thanksgiving Day, and December 25. 

Food + Drink

Food and drink are not permitted in the museum galleries with the exception of bottled water. Water fountains are closed at this time.

Photography, Video Recording + Cell Phone Use

Please keep your camera flash OFF at all times. Non-flash photography is allowed for personal, non-commercial use except where noted; video recording is allowed for personal, non-commercial use except where noted. Professional camera equipment, including tripods, is NOT permitted. Material on exhibit is copyright protected; any reproduction of it will be prosecuted as permitted by all applicable laws. Members of the press may request special access to photograph and video our galleries by contacting our Press Team at press@wdfmuseum.org, or 415.345.6854

Additionally, we request that guests silence all cell phones and refrain from using them while in the galleries, so as not to disturb others. 

Sketching in the Galleries

Due to the nature of our artifacts, pencil is the only medium allowed in the galleries. Complimentary pencils are available at Ticket Desk.

Additionally, while group sketch sessions are allowed, guests may not charge others to join sketch sessions, or collect any personal revenue from meet-ups that occur on the museum’s property. To organize a group visit with discounted admission, please visit our Groups page. To host a private event, please visit our Venue Rentals page to learn more from our Events Team. 
 

Service Animals

The Walt Disney Family Museum welcomes service animals. Under federal law, service animals are dogs trained to work or perform tasks for the benefit of people with physical or mental disabilities. The work or tasks performed by a service animal must be directly related to the handler’s disability. Additionally, service animals must remain under their handler’s control at all times while inside the museum. Dogs or any other type of animal or pet whose sole function is to provide comfort, companionship, or emotional support—such as a support animal—do not qualify as service animals under federal law and are not permitted in the museum. 

Security Bag Check + Prohibited Items

For the safety and security of the museum, guests, staff, and the artifacts, all bags and parcels are subject to inspection by Security. Prohibited items include weapons, knives, box cutters, scissors, flammable liquids, permanent markers, and spray paint. Security may not allow guests to bring in other items if they deem said items hazardous. 

Behavior on Museum Property
  • Considerate behavior is expected of all visitors; any individual or group whose behavior is disruptive, aggressive, or offensive to other guests or staff may be asked to leave. 
  • Shirts and footwear are required for entry.
  • No running.
  • No touching of artwork, cases, or other artifacts. Some displays, monitors, and headsets are interactive and noted as such; if you are unsure, please ask a Guest Experience Associate first.
  • Only materials produced by The Walt Disney Family Museum or its partners are permitted for distribution on museum property. Demonstrating and solicitation are not permitted on museum property. 
OTHER GUIDELINES TO OBSERVE WHILE IN THE GALLERIES

For the protection of the objects and the comfort and safety of all guests and staff, please refrain from the following while in the museum’s galleries or special exhibition hall:

  • Carrying backpacks, large bags, or portfolios
  • Carrying children in backpack carriers, on shoulders, or on back
  • Eating, drinking, and chewing gum
  • Carrying umbrellas
  • Smoking, including electronic cigarettes and vaping devices
  • Running, yelling, or disruptive behavior
  • Playing music or recordings out loud on hand-held devices
  • Cell phone conversations
  • Demonstrating or solicitation
  • Videotaping
  • Flash photography
  • Using selfie sticks, tripods, monopods, and photography lighting equipment
  • Using flashlights or laser pointers
  • Using pens, markers, charcoals and pastels, or solvents
Group Visits + Private Events

While we encourage guests to visit with friends and family, and find inspiration and entertainment in our galleries, The Walt Disney Family Museum does not allow independently-organized tours, sketch sessions, meet-ups, or other group activities wherein an individual or entity collects revenue from guests. To organize a guided or self-guided group visit with discounted admission, please visit our Groups pageTo host a private event, please visit our Venue Rentals page to learn more from our Events Team. 

Visitor Amenities

In order to make your visit more enjoyable, please familiarize yourself with our museum's amenities. If you are interested in learning about our accessibility resources, please visit our Accessibility page

Coat Check + Umbrellas

Due to current restrictions, coat check will remain closed until further notice. Large/oversized items will not be allowed in the museum galleries. We apologize for any inconvenience.

Umbrella bags will be provided at the front entrance of the museum and may be stored in the provided umbrella stands which may be picked up upon exiting. The Walt Disney Family Museum assumes no responsibility for lost, damaged, or stolen umbrellas/items.

Complimentary Wheelchairs + Strollers

Please visit the Ticket Desk if you would like to borrow a wheelchair or compact stroller. We recommend that guests leave larger strollers in their vehicles and borrow a compact stroller from the museum.

Additionally, our museum welcomes the use of larger mobility strollers and larger mobility wheelchairs. 

Our museum makes large stroller and wheelchair accommodations for mobility and accessibility purposes only. We do not allow other oversized strollers or luggage into our galleries.

Restrooms + Water Fountains

Main restrooms are located on the lower level, just below the Museum Store. An additional universal restroom is located in the gallery with the display of miniatures (Gallery 7B), just past the elevator. Most restrooms are equipped with changing tables. 

Due to current water fountains will remain closed until further notice. We apologize for any inconvenience.

Lost + Found

If you have lost or misplaced an item, please visit the Ticket Desk, so that a Guest Experience Associate can contact Security on your behalf. If you are no longer at the museum and need to contact Lost & Found, please call the Ticket Desk at 415.345.6800 (option 9) during our normal business hours and a Guest Experience Associate will assist you. 

Internet Access

The Walt Disney Family Museum offers free public WiFi by connecting to the WDFMuseum network. While laptops are permitted in the Café, laptop use is NOT permitted in the galleries.

Please let us know how we can make your visit more enjoyable, so that we can better accommodate your needs and enhance your visit.