Visitor Information

Museum Policies

In order to ensure the safety of our guests, employees, and artifacts, we ask that you abide by the following museum policies. 

Hours

The museum is open 10am to 6pm daily except on Tuesdays, January 1, Thanksgiving Day, and December 25. Last entry into the galleries is 4:45pm. When not occurring on Tuesdays, the museum closes early at 4pm on December 24 and December 31; on these days, last entry into the galleries is 2:45pm.

Ticketing Information

Children under 12 years of age must be accompanied by an adult who shall be responsible for the child at all times.

For more information about ticketing policies, admission fees, travel partnerships, and more, please visit our Admission page

Food + Drink

Food and drink are NOT permitted in the museum galleries with the exception of bottled water. Water fountains are located in the gallery with Walt’s collection of miniatures (Gallery 7B). 

Photography, Video Recording + Cell Phone Use

Please keep your camera flash OFF at all times. Non-flash photography is allowed for personal, non-commercial use except where noted; video recording is allowed for personal, non-commercial use except where noted. Professional camera equipment, including tripods, is NOT permitted. Material on exhibit is copyright protected; any reproduction of it will be prosecuted as permitted by all applicable laws. Members of the press may request special access to photograph and video our galleries by contacting our Press Team at press@wdfmuseum.org, or 415.345.6854

Additionally, we request that guests silence all cell phones and refrain from using them while in the galleries, so as not to disturb others. 

Sketching in the Galleries

Due to the nature of our artifacts, pencil is the only medium allowed in the galleries. Complimentary pencils are available at Ticket Desk.

Additionally, while group sketch sessions are allowed, guests may not charge others to join sketch sessions, or collect any personal revenue from meet-ups that occur on the museum’s property. To organize a group visit with discounted admission, please visit our Groups page. To host a private event, please visit our Venue Rentals page to learn more from our Events Team. 
 

Service Animals

The Walt Disney Family Museum welcomes service animals. Under federal law, service animals are dogs trained to work or perform tasks for the benefit of people with physical or mental disabilities. The work or tasks performed by a service animal must be directly related to the handler’s disability. Additionally, service animals must remain under their handler’s control at all times while inside the museum. Dogs or any other type of animal or pet whose sole function is to provide comfort, companionship, or emotional support—such as a support animal—do not qualify as service animals under federal law and are not permitted in the museum. 

Security Bag Check + Prohibited Items

For the safety and security of the museum, guests, staff, and the artifacts, all bags and parcels are subject to inspection by Security. Prohibited items include weapons, knives, box cutters, scissors, flammable liquids, permanent markers, and spray paint. Security may not allow guests to bring in other items if they deem said items hazardous. 

Behavior on Museum Property
  • Considerate behavior is expected of all visitors; any individual or group whose behavior is disruptive, aggressive, or offensive to other guests or staff may be asked to leave. 
  • Shirts and footwear are required for entry.
  • No running.
  • No touching of artwork, cases, or other artifacts. Some displays, monitors, and headsets are interactive and noted as such; if you are unsure, please ask a Guest Experience Associate first.
  • Only materials produced by The Walt Disney Family Museum or its partners are permitted for distribution on museum property. Demonstrating and solicitation are not permitted on museum property. 
OTHER GUIDELINES TO OBSERVE WHILE IN THE GALLERIES

For the protection of the objects and the comfort and safety of all guests and staff, please refrain from the following while in the museum’s galleries or special exhibition hall:

  • Carrying backpacks, large bags, or portfolios
  • Carrying children in backpack carriers, on shoulders, or on back
  • Eating, drinking, and chewing gum
  • Carrying umbrellas
  • Smoking, including electronic cigarettes and vaping devices
  • Running, yelling, or disruptive behavior
  • Playing music or recordings out loud on hand-held devices
  • Cell phone conversations
  • Demonstrating or solicitation
  • Videotaping
  • Flash photography
  • Using selfie sticks, tripods, monopods, and photography lighting equipment
  • Using flashlights or laser pointers
  • Using pens, markers, charcoals and pastels, or solvents
Group Visits + Private Events

While we encourage guests to visit with friends and family, and find inspiration and entertainment in our galleries, The Walt Disney Family Museum does not allow independently-organized tours, sketch sessions, meet-ups, or other group activities wherein an individual or entity collects revenue from guests. To organize a guided or self-guided group visit with discounted admission, please visit our Groups pageTo host a private event, please visit our Venue Rentals page to learn more from our Events Team. 

Visitor Amenities

In order to make your visit more enjoyable, please familiarize yourself with our museum's amenities. If you are interested in learning about our accessibility resources, please visit our Accessibility page

Coat Check

Complimentary Coat Check is available on the lower level, just below the Museum Store. All backpacks, parcels, suitcases, umbrellas, and large bags MUST be checked. Though Coat Check remains locked and/or staffed at all times, The Walt Disney Family Museum assumes no responsibility for lost, damaged, or stolen items. Umbrellas may be left at the front door in one of the museum's umbrella stands if space allows, but The Walt Disney Family Museum assumes no responsibility for lost, damaged, or stolen umbrellas/items. Additionally, you may visit Coat Check if you need to rent a compact stroller; all oversized strollers must be checked. 

Stroller Rental

Please speak with the Guest Experience Associate in Coat Check, which is located on the lower level, if you would like to rent a compact stroller. When borrowing our complimentary resources, such as a compact stroller, you will be asked to leave a photo ID with staff for the duration of your rental as collateral. Oversized strollers MUST be checked, and, because stroller parking accommodations are limited, we recommend that guests leave larger strollers in their vehicles, or in Coat Check. 

Additionally, our museum welcomes the use of larger mobility strollers and larger mobility wheelchairs.* We ask that as a courtesy you contact the museum's Access Assistant at 415.345.6850 or at education@wdfmuseum.org, so we may collect your information and keep our staff informed. For more information about rental of manual wheelchairs or other resources, please visit our Accessibility page

*Please Note: Our museum makes large stroller/wheelchair accommodations for mobility and accessibility purposes only. We do not allow oversized children’s strollers into our galleries.

Restrooms + Water Fountains

Main restrooms and water fountains are located on the lower level, just below the Museum Store. Additional universal restrooms are located in the gallery with the display of miniatures (Gallery 7B), just past the elevator. Most restrooms are equipped with changing tables. 

Lost + Found

If you have lost or misplaced an item, please visit the Ticket Desk, so that a Guest Experience Associate can contact Security on your behalf. If you are no longer at the museum and need to contact Lost & Found, please call the Ticket Desk at 415.345.6800 (option 9) during our normal business hours and a Guest Experience Associate will assist you. 

Internet Access

The Walt Disney Family Museum offers free public WiFi by connecting to the WDFMuseum network. While laptops are permitted in the Café, laptop use is NOT permitted in the galleries. 

Please let us know how we can make your visit more enjoyable, so that we can better accommodate your needs and enhance your visit.