We encourage all self-guided group visit to purchase their tickets online. Groups who book online will receive express entry and a discounted group rate. Groups must have 10 or more guests who are age 6 and older and must book 24-hours in advanced to receive the discounted group rate. Please make sure to bring your printed tickets or a copy of your email confirmation on the day of your arrival.
Guided tours must be purchased separately through our group sales staff. If your group is interested in adding a guided tour to enhance their visit, please contact Sarah Rothstein at 415.345.6853 or at firstname.lastname@example.org.
To make sure your group fully enjoys your experience at The Walt Disney Family Museum, we recommend a minimum of one to two hours to explore the museum.
There are no refunds for tickets sold. To add any additional guests to your group order, you may purchase extra tickets, at the discounted group rate, the day of your group’s arrival at the ticket desk in the museum lobby.
For summer schools, see below for special instructions.
|DISCOUNTED GROUP RATES|
Adult general admission (18–65)
Senior general admission (over 65)
Student (with valid ID) & Youth general admission (6–17)
Children age 5 and under
|FREE||There must be one (1) paid admission for every three (3) children age 5 and under, and a minimum of 10 paid admissions to receive group discount.|
Translated Audio Guide add-on
|$2||Add and indicate language during check-out process.|
- Express entry
- Group greeter
- Discounted group rates
- Designated motor coach/bus drop-off point
- One complimentary chaperone, tour director, or driver admission
Groups are encouraged to book their discounted tickets online. To purchase tickets online your, group must have a minimum of 10 guests who are age 6 and older. Once the tickets are purchased an email confirmation and arrival instructions will be emailed to the ticket purchaser.
Business Development & Partnerships Manager
We encourage having one of our certified museum Storytellers guide your group through our 10 main museum galleries. Guided tours last approximately one hour and are offered at 10am, 12:40pm, and 2:40pm.
Guided tours are $100 for 10 to 25 visitors and $175 for 26 to 50 visitors. One guide will accommodate a group of 25 and fewer. Two guides will accommodate groups of 25 or larger. Due to space restrictions, groups of 50 or more can be broken into smaller groups and can reserve multiple tour times.
Guided tours must be booked two weeks prior to the group’s arrival date. Late-arriving groups will begin the tour upon arrival and end at the originally scheduled time. Guided tours can be cancelled without refund if the group is more than 30 minutes late.
If you would like to add a guided tour or have questions for our group sales staff, please call 415.345.6853 or email email@example.com.
Interactive Team Experiences
Offered: Oct 1–May 31, Mon–Fri from 1–5pm
Explore, learn, and create together by taking part in museum’s interactive team experiences. Our goal is to enhance your team’s creativity, communication, and collaboration skills while exploring Walt’s life story. As a group, experience customized, guided activities that focus on creative thinking, problem solving, the art of storytelling, and much more. To book an Interactive Team Experience, complete the order form and email to firstname.lastname@example.org.
Translated Audio Guides
Groups can now enjoy a detailed audio tour of our core galleries, available in five languages: French, German, Japanese, Mandarin, and Spanish. Translated tours are $2 per person and can be reserved by booking them with your group tickets online or calling the museum’s group sales department at 415.345.6853.
The museum has two special exhibition spaces: the Diane Disney Miller Exhibition Hall and the Theater Gallery. The Diane Disney Miller Exhibition Hall hosts larger exhibitions and is located directly behind the main museum building. A special exhibition combo ticket is required for exhibitions in this space. The Theater Gallery—located in the lower lobby—houses smaller exhibitions. These exhibitions are included in your general museum ticket price. Please click here to view our current special exhibitions.
Catch a different film every month in our Fantasia-inspired theater, which seats 114 guests. Please visit our calendar for screening times and titles.
We welcome all summer camps to explore and learn at The Walt Disney Family Museum. Summer camps receive the same discounted rate that schools groups receive. To inquire about rates and booking instructions, please contact group sales at 415.345.6853.
Summer camps also receive access to all lower lobby special exhibitions, film screenings, one STEAM guide per student, group greeter, and express entry.
If you have purchased your tickets online, an email with arrival instructions will be sent to the ticket purchaser. Please have the ticket purchaser share this information with the group.
Please bring in your printed tickets or go to the ticket desk to pick-up from will call. If you have booked a guided tour, have the group leader check-in at our ticket desk. If you have not booked a guided tour, your group is welcome to enter the galleries when you have tickets in-hand. If you would like one of our ticket desk staff greet your group and to go over house-keeping rules, please have your group leader check-in at ticket.
The Walt Disney Family Museum reserves the right to cancel or reschedule any scheduled group visit due to unforeseen circumstances. If we cannot reschedule your visit for another day, a refund will be issued. Tickets will not be refunded for group visits cancelled by the group itself or unused tickets.
Frequently Asked Questions
How many people do I need to qualify as a group?
A minimum of 10 people are needed to qualify as a group.
When is the best time to visit the museum?
Visitors arriving on weekdays between 10am and 1pm will find fewer crowds.
When is the museum open?
The museum is open daily from 10am to 6pm, with last ticket entry at 4:45pm. The museum is closed Tuesdays, January 1, Thanksgiving, and December 25.
How do I get to the museum?
Click here for more information on how to drive, bus, or bike to the museum.
Where can our group eat lunch?
The Walt Disney Family Museum has partnered with Taste Catering & Events and offers light seasonal fare inspired by the local market, growers, and purveyors. The café is open to museum visitors and the public during museum hours. Boxed lunches can also be pre-ordered upon request.